PRIVACY POLICY

Privacy Policy
Pheonix Healing Ltd
Last updated: 24/03/2026

1. Who We Are

Pheonix Healing Ltd (“we”, “us”, “our”) provides healing and wellbeing services via our website and direct contact.

Registered address: 167–169 Great Portland Street, London, England, W1W 5PF

For data protection purposes, we are the data controller.

2. Information We Collect

Information You Provide

When you contact us or book a session, we may collect:

Full name

Email address

Phone number

Appointment details

Any information you voluntarily share relating to your wellbeing

Automatically Collected Data

When you use our website, we may collect:

IP address

Browser/device information

Website usage data

Cookies and tracking data

3. How We Use Your Information

We use your data to:

Respond to enquiries and manage bookings

Deliver healing sessions and services

Communicate appointment details

Improve our website and services

Maintain records for administrative and legal purposes

4. Legal Basis for Processing

We process your data under:

Contractual necessity

Consent

Legitimate interests

Legal obligations

5. Sharing Your Data

We may share your data with:

IT and website service providers

Payment providers (if applicable)

Legal or regulatory authorities if required

We do not sell your personal data.

6. Sensitive Information

As a healing service provider, you may choose to share personal or wellbeing-related information.
This is only processed with your explicit consent and handled confidentially.

7. Data Retention

We retain your data only as long as necessary to:

Provide services

Meet legal and accounting requirements

8. Your Rights

You have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Restrict or object to processing

Withdraw consent at any time

Contact: contact@pheonixhealing.co.uk

9. Cookies

We use cookies to:

Ensure website functionality

Analyse usage

Improve user experience

You can manage cookies through your browser settings.

10. Data Security

We implement appropriate measures to protect your data, but no system is completely secure.

11. Third-Party Links

We are not responsible for external websites linked from our site.

12. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.

13. Contact

Pheonix Healing Ltd
Email: contact@pheonixhealing.co.uk
Phone: 01263 802838