Terms and Conditions, Booking Policy & Disclaimer
Pheonix Healing Ltd
Last updated: 24/03/2026

1. Agreement to Terms

By accessing this website or booking a session, you agree to these Terms.

2. Services

We provide holistic healing and wellbeing services intended to support relaxation, personal development, and overall wellbeing.

3. Booking Policy

Appointments must be arranged via email or phone

Bookings are subject to availability

Working hours:

Monday–Friday: 09:00 – 16:00

Saturday: 11:00 – 15:00

Sunday: Closed

We reserve the right to refuse or decline bookings at our discretion.

4. Payment Terms

Payment details will be agreed at the time of booking

Sessions may require advance payment or deposit

5. Cancellation Policy

Clients must provide at least 24 hours’ notice to cancel or reschedule

Late cancellations or missed appointments may be charged in full

6. Refund Policy

Refunds are not guaranteed and are assessed on a case-by-case basis

No refunds for completed sessions

7. Health & Wellbeing Disclaimer

Our services are complementary therapies and are not a substitute for medical advice, diagnosis, or treatment

You should consult a qualified healthcare professional for medical concerns

We do not diagnose conditions or prescribe treatment

8. Personal Responsibility

By booking a session, you acknowledge:

You are responsible for your own wellbeing

You voluntarily participate in services

9. Results Disclaimer

We do not guarantee specific outcomes from any healing session.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses

Our total liability is limited to the amount paid for the service

11. Intellectual Property

All website content is owned by Pheonix Healing Ltd and may not be reused without permission.

12. Website Use

You agree not to:

Use the site unlawfully

Attempt unauthorised access

Disrupt site functionality

13. Termination

We may suspend or terminate access to services at any time.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact

Email: contact@pheonixhealing.co.uk
Phone: 01263 802838